Privacy Policy
How Unique Hardwood Floors collects, uses, and protects your information.
Unique Hardwood Floors
Website: https://unique-hardwood-floors.stri.ws/
Effective Date: August 26, 2026
This Privacy Policy describes how Unique Hardwood Floors collects, uses, discloses, and protects your information when you visit our website or contact us through the chat widget on our site. It also explains your privacy rights and how the law protects you.
By using the Site and submitting information through the chat widget, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Definitions
For the purposes of this Privacy Policy:
Company (referred to as "the Company," "We," "Us," or "Our") refers to Unique Hardwood Floors, located in Concord, California.
Site refers to the website at https://unique-hardwood-floors.stri.ws/.
Chat Widget refers to the web chat feature on the Site, powered by GoHighLevel, which is the only method by which the Site collects personal information.
Personal Data means any information that relates to an identified or identifiable individual.
Service Provider means a third party that processes data on behalf of the Company to help us operate the Site and deliver messages.
Usage Data refers to non-identifying technical data collected automatically by the Site infrastructure, such as browser type and page visit duration.
You means the individual accessing the Site or submitting information through the Chat Widget.
2. Information We Collect
2.1 Information You Provide
The Chat Widget collects only the following three pieces of information, all of which you provide voluntarily:
Your name
Your mobile phone number
Your message — a free-text description of your flooring inquiry
That is the complete list. There are no other forms, accounts, checkouts, or sign-ups on the Site.
2.2 Information We Do Not Collect
We do not collect, request, or store:
Email addresses
Home or street addresses
Payment card or bank information
Social Security numbers or government identification
Date of birth
Race, religion, health information, political affiliation, or other sensitive personal information
Precise geolocation
2.3 Usage Data
Our website host and Chat Widget provider may automatically collect limited technical information such as IP address, browser type, device type, referring page, and time spent on a page. This information is not used to identify you personally and is used only to keep the Site operating correctly and securely.
3. How We Use Your Information
We use the name, phone number, and message you submit for the following purposes only:
To respond to your inquiry. Replying to the message you sent through the Chat Widget, by text message or phone call.
To prepare and discuss a quote. Gathering details about your flooring project and providing pricing information.
To schedule appointments. Arranging, confirming, rescheduling, and reminding you of in-home estimates, site visits, and installation or refinishing dates.
To provide project updates. Communicating crew arrival times, material delivery, scheduling changes, delays, and completion notices for an active project.
To provide customer support. Answering questions, handling service and warranty requests, and responding to matters you raise.
To maintain business records. Retaining a record of the work performed and communications exchanged, as required for warranty, tax, and legal compliance purposes.
We do not use your information to send marketing, advertising, promotional offers, discounts, newsletters, or surveys. We do not build advertising profiles, and we do not use your information for behavioral targeting.
4. How We Share Your Information
We do not sell, rent, lease, or trade your personal information to anyone, for any purpose.
We share information only in the following limited circumstances:
With our messaging and website service providers. GoHighLevel operates the Chat Widget and processes and delivers our text messages. These providers are contractually permitted to use your information only to provide services to us, are prohibited from using it for any independent purpose, and are required to maintain its confidentiality.
With subcontractors performing work on your project. If an installer or crew member needs your name and phone number to coordinate a scheduled appointment, we may share it solely for that purpose.
When required by law. We may disclose information if required to do so by law or in response to a valid request by a public authority, such as a court or government agency.
To protect rights and safety. We may disclose information in the good-faith belief that doing so is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing, protect the personal safety of any person, or protect against legal liability.
We do not share your information with affiliates, data brokers, advertisers, lead buyers, or any third party for their own marketing purposes.
5. SMS Opt-In — How Consent Is Obtained
Unique Hardwood Floors sends text messages only to individuals who have knowingly and expressly opted in through the Chat Widget on our Site. We do not purchase, rent, borrow, import, or otherwise acquire phone numbers from any third party, lead vendor, affiliate, or shared database. We never message anyone who has not personally contacted us first.
Consent is obtained in exactly one way:
A visitor to https://unique-hardwood-floors.stri.ws/ opens the Chat Widget, enters their name, mobile phone number, and message, and voluntarily submits their phone number when they submit their number, which reads:
By submitting, you authorize Unique Hardwood Floors to text/call the number above for informational/transactional messages, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe.
Consent to receive text messages is not a condition of submitting a message, receiving a reply, obtaining a quote, or purchasing any service from us. You may contact us by phone at (925) 408-3956 or by email at uniquefloors@att.net without agreeing to text messaging.
Your consent applies only to Unique Hardwood Floors. It is never shared with, transferred to, or relied upon by any other business.
6. SMS Communications — Description of Use Cases
All text messages we send are transactional and non-marketing. Every message relates directly to a conversation you started through the Chat Widget, or to a quote, appointment, or project arising from it.
6.1 Reply to Your Chat Inquiry
A direct response to the message you submitted, including answers to your questions, requested pricing information, and requests for clarification about your project.
6.2 Appointment and Estimate Scheduling
Messages to schedule, confirm, reschedule, or remind you of an in-home estimate, site visit, installation date, or refinishing appointment.
6.3 Project Status Updates
Messages regarding the status of your active project, including crew arrival times, material delivery, scheduling changes, weather or supply delays, and job completion notices.
6.4 Transactional Confirmations
Confirmations of appointments, deposits, invoices, and payments arranged directly between you and Unique Hardwood Floors.
6.5 Customer Support
Two-way conversational replies to questions, service requests, warranty inquiries, or other matters you initiate.
6.6 Service Notices
Occasional notices about changes to our business hours, contact information, or our policies, where directly relevant to your existing inquiry or project.
7. No Marketing or Promotional Messages
Unique Hardwood Floors does not use text messaging for marketing, advertising, promotional offers, discounts, sales campaigns, newsletters, surveys, or lead generation of any kind.
We do not send recurring broadcasts. We do not send bulk or blast messages. We do not message individuals who have not personally opened the Chat Widget and opted in. Every outbound message is part of a one-to-one conversation with a person who contacted us first.
If our messaging practices ever change, we will register a separate campaign use case with the carriers and obtain new, separate consent before sending any promotional content.
8. Message Frequency
Message frequency varies and depends entirely on your conversation with us. A typical inquiry results in only a handful of messages. Because our messaging is conversational and reactive, we do not send messages on a scheduled or recurring basis.
9. SMS Opt-Out Instructions
You may opt out of receiving text messages from Unique Hardwood Floors at any time, at no cost, using any of the following methods:
Reply STOP to any text message received from Unique Hardwood Floors. You will receive one final confirmation message, and no further messages will be sent.
The following keywords are also accepted and will result in immediate opt-out: QUIT, CANCEL, END, UNSUBSCRIBE.
Contact us directly at uniquefloors@att.net or (925) 408-3956 to request removal from all text communications.
To re-subscribe after opting out, reply START or YES to any prior message from Unique Hardwood Floors, or contact us directly at uniquefloors@att.net.
We honor all opt-out requests promptly and in compliance with applicable regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
10. Message and Data Rate Disclosure
Message and data rates may apply to any messages you send to or receive from Unique Hardwood Floors. Rates are set by and vary according to your mobile carrier and your individual service plan. We have no control over and are not responsible for any charges applied by your mobile carrier.
For questions about your mobile plan and applicable rates, please contact your mobile carrier directly.
For questions about text messages from Unique Hardwood Floors, reply HELP to any message or contact us at uniquefloors@att.net.
11. Carrier Liability Disclaimer
Unique Hardwood Floors and its designated messaging service provider are not responsible for delayed, undelivered, misdirected, or incomplete text messages. Delivery is subject to effective transmission by your mobile carrier, and mobile carriers are not liable for any delays or failures in the delivery or receipt of any messages. Factors outside our control — including network outages, carrier filtering, device compatibility issues, and technical failures — may affect delivery. We do not guarantee the delivery of any message and are not liable for any loss or damage arising from failed or delayed delivery.
12. Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your mobile phone number and SMS consent information will never be sold, rented, leased, or shared with any third party or affiliate for marketing or promotional purposes. This includes, without limitation, data brokers, advertisers, lead buyers, and any organization unaffiliated with Unique Hardwood Floors.
The sole exception is our designated messaging service provider, which processes and delivers text messages on our behalf and is contractually obligated to:
Use your mobile information solely to deliver messages on behalf of Unique Hardwood Floors
Maintain the confidentiality and security of your mobile information
Refrain from using your mobile information for any independent marketing, advertising, or data-sharing purpose
No mobile information obtained through SMS opt-in will be used or shared beyond what is necessary to deliver the messaging services described in this Privacy Policy.
13. TCPA and CTIA Compliance
Unique Hardwood Floors is committed to complying with all applicable laws and regulations governing electronic communications:
Telephone Consumer Protection Act (TCPA): We send text messages only to individuals who have provided prior express written consent through the Chat Widget. Our messaging includes clear opt-out instructions, we honor consent revocation promptly, and we observe applicable calling and texting hour restrictions.
CTIA Guidelines: We adhere to the CTIA Messaging Principles and Best Practices, including proper disclosure of message frequency, applicable fees, and opt-out instructions, and we honor STOP and HELP keywords on all messaging traffic.
No Cold Texting: We do not engage in cold texting. We do not message any individual who has not personally submitted their mobile number through our Chat Widget and affirmatively opted in.
Email: We do not collect email addresses through the Site and do not send commercial email campaigns. Any email correspondence is a direct, individual reply to a message you sent us.
14. Eligibility and Age Restriction
You must be at least 18 years of age to use the Chat Widget, submit your phone number, or consent to receive text messages from Unique Hardwood Floors. By submitting your information, you represent and warrant that you are 18 years of age or older.
If you are under 18, you are not permitted to submit any personal information, including your phone number, without the express consent and direct involvement of a parent or legal guardian.
We do not knowingly collect personal information from individuals under 18. If we become aware that a person under 18 has submitted personal information without verifiable parental consent, we will take immediate steps to remove it from our records.
15. Children's Privacy
The Site is not directed to children under the age of 13. Unique Hardwood Floors does not knowingly collect personally identifiable information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us immediately at uniquefloors@att.net, and we will take steps to remove it from our records.
16. Your Privacy Rights
We respect your rights regarding your personal information. Depending on your location and applicable law, including the California Consumer Privacy Act, you may have the following rights:
16.1 Right to Know and Access. You may request confirmation of whether we hold personal information about you, and a copy of that information.
16.2 Right to Correction. You may request that we correct inaccurate or incomplete personal information.
16.3 Right to Deletion. You may request that we delete your personal information, subject to legal obligations that may require us to retain certain records.
16.4 Right to Opt Out of Communications. You may stop text messages at any time by replying STOP, or by contacting us at uniquefloors@att.net or (925) 408-3956.
16.5 Right to Data Portability. Where applicable, you may request your personal information in a structured, commonly used, machine-readable format.
16.6 Right to Restrict Processing. You may request that we restrict processing of your personal information in certain circumstances, such as when you contest its accuracy.
16.7 Right to Object. You may object to our processing of your personal information.
16.8 Right to Non-Discrimination. We will not discriminate against you for exercising any privacy right. You will not be denied service, charged a different price, or provided a lower level of service.
16.9 No Sale or Sharing. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the preceding twelve months.
16.10 How to Exercise Your Rights. Contact us at uniquefloors@att.net or (925) 408-3956. We will respond within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.
17. Data Retention
We retain your name, phone number, and message for as long as necessary to respond to your inquiry, complete your project, and satisfy our legal, tax, warranty, and recordkeeping obligations.
If you opt out of text messages, we retain a record of your phone number and opt-out request indefinitely, for the sole purpose of ensuring we do not contact you again. This is required by law and is not used for any other purpose.
You may request deletion of your information at any time by contacting us at uniquefloors@att.net.
18. Cookies and Similar Technologies
The Site uses cookies to help the website and Chat Widget function properly. A cookie is a small text file placed on your device by a web server. Cookies cannot run programs or deliver viruses to your device, and they can only be read by a server in the domain that issued them.
We use cookies for essential purposes such as remembering that you have an open chat conversation and keeping the Site secure. We do not use cookies for advertising, retargeting, or building marketing profiles.
Most web browsers accept cookies automatically, but you can modify your browser settings to decline them. If you decline cookies, some features of the Site — including the Chat Widget — may not function correctly.
19. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Information submitted through the Chat Widget is transmitted over an encrypted connection and stored on the secured servers of our messaging service provider.
However, no method of transmission over the internet or method of electronic storage is one hundred percent secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
20. Where Your Information Is Processed
Your information is processed and stored in the United States on infrastructure operated by our website host and messaging service provider. If you are accessing the Site from outside the United States, be aware that your information will be transferred to and processed in the United States.
21. Links to Other Websites
The Site may contain links to third-party websites and services, such as Google Maps, that we do not operate. If you click a third-party link, you will be directed to that third party's site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party site. We strongly advise you to review the privacy policy of every site you visit.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date above. Changes are effective when posted. You are advised to review this Privacy Policy periodically.
23. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise any privacy right described above, contact us:
Unique Hardwood Floors
Email: uniquefloors@att.net
Phone: (925) 408-3956
Address: 3113 Fitzpatrick Dr, Concord, CA 94519
For questions about text messages from Unique Hardwood Floors, reply HELP to any message or contact us at the email or phone number above.
This Privacy Policy was last updated on August 26, 2026.